Terms & Conditions, Policies & Processes

All services & products provided are subject to the following terms and conditions.

Quotes & Contracts

Quotes provided to prospective customers will be honoured for 30 days. A new quote will then be provided upon request.

Contracts that have already been written, but not signed by the client, will only be accepted within 30 days of the delivery date. A new contract may be provided upon request.

Charges & Fees

  • Projects where the total cost is $200 or less require full payment upon commencement.
  • Projects where the cost is between $201 and $5000 will be split into two payments.
    • An initial 50% commencement payment will be due upon contract acceptance.
    • The remaining 50% payment will be due upon acceptance of the completed project before it is released to the client.
  • Projects that exceed $5001 will be split into multiple payments as quoted.
    • An initial 50% commencement payment will be due upon contract acceptance, other payments of 30% will be due at the completion of stages (as nominated in the accepted quote/proposal), with the final balance of 20% due upon acceptance of the completed project before it is released to the client.

eScope Media retains the right to hold all works with the exception of content and graphics provided by the client, until payment is received for such items.

Payments

eScope Media accepts payments via Direct Debit, Cheque or Cash only. When paying by cheque,  goods can only be dispatched when cheques have been cleared to eScope Media.

Your project will not be released to you or uploaded until full payment is received.

Pricing & Currency

eScope Media reserves the right to change prices without notice. All prices are listed in Australian Dollars and include GST. We trade in Australian Dollars only.

Copyright & Ownership

Upon completion of the project, eScope transfers ownership of the website to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners. eScope Media retains copyright over source files unless otherwise stated.

eScope Media reserves the right to resell or use custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by eScope Media but not in legal use by the client.

eScope Media reserves the right to display websites and graphics that have been designed by eScope Media on their website, and in any marketing material to aid as examples of our work.

Website Design Credit

To provide credit for the website production, all eScope Media web design clients will have a eScope Media link on their website in the footer of every page, unless otherwise mutually agreed between eScope Media and the client. Our consent is required to remove this link.

Refunds

eScope Media requires a deposit before we begin work on any project. A request to terminate services must be presented to eScope Media in writing or via email.

A design fee of $500 will be retained on projects where the design portion of the development has been completed, the client has accepted the design, but the development process of the project has not begun. (Upon payment, the design will be released to the client for use, see copyright & ownership clause)

Projects that are in the development process at the time the request for termination is received will not be refunded. Should the amount of time put into your project be greater than the deposit you have paid to eScope Media, you will be billed the difference. Upon payment of these fees, the work completed up to the time of termination will be released to the client.

Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.

Further Identification

We reserve the to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.

Non-Communication

If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be cancelled without prior notice and no refund will be issued.

Liability

Services purchased from eScope Media are provided “as is” without warranty of any kind that the web project will be uninterrupted or error free. In no event shall eScope Media be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/ore goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design and development is with the client.

Project Consideration

Please note that we will not accept projects that we find morally questionable, unethical, or distasteful.

Acceptance

Please note that by submitting your down-payment for our services you are agreeing to all of our terms of service as written here. eScope Media reserves the right to change or update these terms at any time without prior notice, notwithstanding that clients who have signed up shall be governed by the terms to which they agreed to at the time of signing.

Please note that the Terms of Service contains the terms under which eScope Media shall supply a product or service, and signing the agreement constitutes acceptance of both the terms of service and also the terms of any signed agreement.

Promotional Emails

By placing an order with eScope Media you become a member of our client list and authorise us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional email, follow the link in your email to unsubscribe at any time.

Security

eScope Media is committed to keeping your personal data confidential and secure. We do not sell, rent or loan your personal information to others. However, we do use your personal data to process your order and to provide you with a more personalised service. Pages within the eScope Media website containing personal information are secure and is located within a secure server environment which utilises SSL (Secure Sockets Layer).

Hours of Operation

Our business hours are 9am to 6pm AEST, although we provide levels of support to select customers outside of these hours. Meetings are strictly by appointment only. If you require maintenance after the posted hours, such as evenings, on weekends or holidays, you may be charged a fee, which will be disclosed prior to us doing any work.

eScope Media Service Statement

  • We promise to provide prompt, efficient, reliable and friendly service.
  • We promise to provide the best products possible that fit the eScope Media criteria – A diverse range of quality products, at great prices.
  • We will answer/return all e-mails/telephone calls as soon as possible on the same day or the next working day.
  • We encourage your feedback and will respond promptly.

Contact Details

January 1 2016
2006-2016: eScope Media

Any enquiries should be addressed to:

Attention:
eScope Media
Website Administrator

  • Postal Address:
    PO Box 3507
    Albury NSW 2640

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